How do I return an item?
We accept returns for refund up to 7 calendar days after delivery of the product. We do reserve the right to charge a 30% restocking fee and shipping fee for returned items. We do not take back used items for refund. You must contact us within 7 days if you intend to return any item back to our store. Items returned to us after 15 days, or items returned without contacting us will not be refunded. Customer is responsible for all shipping costs for returns. Refunds are contingent upon inspection of item(s) once we receive it.
We will happily honor any valid warranty claims, a three-year limited warranty for generator covers purchased after January 1, 2010, and a one-year limited warranty for patio heater covers purchased after April 1, 2014.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Always contact us at firstname.lastname@example.org for customer service